FAQs

Q: What are Collaborations?
A: Colorhouse has teamed up with artists, designers, and brands, such as Revolution Design House and Rejuvenation, to create exclusive color palettes.  

Q: Does Colorhouse paint come in any other colors?
A: YES! Colorhouse has 128 hues for interiors. You can learn more about Colorhouse and see our colors on colorhousepaint.com.

Q: What makes Colorhouse paint environmentally-friendly?

A: Colorhouse products have third party recognition for environmental, health and performance attributes.

Green Wise certification
LEED Compliant
Master Painter’s Institute (MPI) X-Green Certified
SCAQMD Super Compliant

Paint for the People and the Planet: Our Green Promise

OUR COMMITMENT TO YOU

PACKAGING

Recycled content containers
100% PCW chlorine-free labels
100% PCW brochures

PROCESS

LEED® Gold manufacturing facility
Member EPA SmartWay transportation
Renewable energy at HQ

PROVEN

LEED® compliant
Green Wise® Gold certified
South Coast Air Quality Management District – Super Compliant
MPI Extreme Green certified

Q: What are your VOC Content and Emissions Statements?

A: VOC CONTENT STATEMENT
Maximum VOC content for untinted base paint and primer: 3 g/L (as determined by ASTM Test Method D 6886). The VOC content may increase after tinting.

VOC EMISSIONS STATEMENT
Our untinted base paints and primers have zero VOC emissions 14 days after application in a non-residential setting, based on California CDPH Standard Method Section 01350, the most popular US standard for evaluating and restricting VOC emissions for indoor air. VOC emissions may increase after tinting.

Q: What sheens are available?

A: Colorhouse paint is available in Flat, Eggshell, and Semi-Gloss.

Q: Where should I use the sheens?

A: Flat: Wipeable, high hiding matte finish. Ideal for for use on ceilings and uneven wall surfaces. Not recommended for high traffic areas.

Eggshell: Excellent durability, stain resistance, and moisture resistance. Recommended for all wall and room types including kitchen and baths. Ideal for high traffic areas. 

Semi-Gloss: Ideal for trim and doors. 

Q: Do you have a primer?

A: Yes. Colorhouse Multi-Purpose Primer can be used on unpainted drywall, raw wood, cured masonry or concrete (allow concrete to cure for at least 40 days), aluminum and galvanized metal, surfaces previously painted with water, glossy or oil-based paint, and when painting a lighter color over a darker color to reduce the amount of topcoat needed. Not recommended for use on floors.

Q: What are your Shipping/Delivery/Return policies?
A: Orders will be shipped by UPS ground within 48 business hours from our warehouse in Portland, OR. Please allow an extra 5-7 business days for ground shipping. Currently, we only ship within the continental United States. We do not ship to Alaska, Hawaii or Canada at this time.

Orders are charged a shipping rate based on the chart below. The total value of these items determines your shipping rate.

CART TOTAL SHIPPING RATE
$0 - $12.00 $6.00
$12.01 - $24.00 $8.00
$24.01 - $35.00 $10.00
$35.01 - $54.99 $12.00
$55+ FREE Shipping!


UPS 3 Day Expedited shipping is availble to some locations. Shipping prices are calculated at checkout. Customers in the following states will NOT see expedited shipping, as ground shipping from Portland, OR to desitnation is already 3 days or less: WA, OR, CA, NV, ID, MT, WY, ND, CO, UT, and AZ.

FREE local pick up is offered to Oregon residents. Pick up is at our showroom, The Colorspot, located at 519 NE Hancock #B, Portland, OR 97212. Hours are Tuesday – Friday, 9am – 4pm. Customers will be notified when the paint is ready for pick up.

RETURNS: All sales are final. Please inspect your purchase immediately and notify us of any damage, incomplete, or inaccurate shipments.

Q: I need help! How can I contact you? 
A: You can email us at customerservice@colorhousepaint.com or call us at 503.493.8275.